Fast, secure remote support
Belton IT Nexus has provided remote IT support to organisations across Auckland and the wider New Zealand market since 2004. When something goes wrong with a workstation, server, Microsoft 365 account or business application, our engineers can connect to your device within minutes and resolve the issue without the cost or delay of a site visit.
Our remote support covers the everyday issues that keep New Zealand teams from getting work done: Windows and macOS troubleshooting, Microsoft 365 and Outlook problems, printer and peripheral issues, software installation and licensing, account lockouts, OneDrive and Teams sync, VPN and remote access, and follow-up on tickets logged through our service desk. Managed clients get this included in their plan; non-contract organisations are supported on a casual basis at the rate shown.
Every session is started by your team, encrypted end to end, and visible on your screen the whole time.
Nothing stays installed afterwards. We are a Microsoft Solutions Partner and operate under the security standards expected of a managed IT provider serving regulated industries throughout New Zealand.
Getting connected
When you need remote IT support, start by contacting our team via phone or logging a support ticket. One of our technicians will guide you through the process and let you know when to run the remote support tool.
Once you're ready, download the agent for your operating system and run it. You may see security prompts asking for permission, which is normal. The tool will display a unique session ID and password. Share these with your Belton technician over the phone, but never share them with anyone else. When the technician connects, you can watch everything they do on your screen, and you can end the session at any time by closing the application or clicking the disconnect button.
When remote support is the right tool, and when it is not
Most IT problems do not need anyone on site. Software faults, Microsoft 365 and Outlook issues, account lockouts, OneDrive and Teams sync, printer queues, VPN and connection problems, and the majority of configuration work are all faster remotely, because a technician is on the machine in minutes rather than hours.
Some things genuinely need hands. Hardware failures, a dead switch or router, cabling, new-site setups and anything requiring physical access to a locked cabinet all need an engineer in the room. Our team is based in Newmarket, so Auckland organisations get someone on site the same day where it is warranted. See IT support in Auckland, or the local pages for Wellington, Christchurch and Hamilton.
Remote support is included as standard for organisations on managed IT, where it runs alongside proactive monitoring, patching and cyber security, so most issues are caught before anyone rings. If you are not on a plan, support is available hourly, and our pricing page explains how that is charged.
